Explore MATSH professional development guides on workplace skills, communication, leadership, productivity and career development.
Practical business-negotiation guide covering preparation, BATNA, interests, objective criteria, concessions, value creation and what current negotiation-training research supports.
An evidence-based guide to organisational change management, including the 70% failure-rate myth, change readiness, leadership sponsorship, employee involvement, communication, adoption and measurement.
Evidence-led guide to time management covering priorities, time blocking, interruptions, meetings, delegation, workload and practical weekly planning.
Practical guide to communicating with empathy at work, covering active listening, validation, difficult conversations, multicultural communication and accountable leadership.
Practical guide to advanced executive PA and EA skills including executive support, stakeholder coordination, board administration, judgement, protocol and complex scheduling.
Practical assertiveness guide covering clear requests, respectful boundaries, the broken-record technique, disagreement and confident workplace communication.
Practical bid-writing guide covering evaluation criteria, proposal structure, evidence, compliance, review and how to make a tender response easier for evaluators to score.
Practical guide to communicating with diplomacy and tact, including tone, listening, disagreement, sensitive conversations, boundaries and respectful workplace communication.
Practical guide to building customer rapport through listening, trust, clear communication, empathy, appropriate personalisation and consistent follow-through.
Practical guide to writing organisational policies with clear purpose, scope, responsibilities, drafting, consultation, implementation and jurisdiction-specific review.
