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Professional Development

Administration and Office Management Skills

Great Organisations Run on Great Administration. Most Administrative Professionals Were Never Trained for It.

Administrative and office management professionals make hundreds of decisions a day that either keep organisations running smoothly or create the friction that slows everything down. Formal training on the systems, skills, and tools that make the difference is almost never provided.

30%of senior executive time is consumed by tasks that an excellent EA could handle independently

4 hoursper week lost by the average professional to poor document management and information retrieval

1 in 5employment disputes in office environments originate from poor communication or documentation practices

Are any of these challenges affecting your administrative team?

Documents are being lost, misfiled, or sent to the wrong people because there is no consistent system
Meetings are poorly planned, run over, and produce no clear outcomes
Emails and correspondence are not professional enough for the level of stakeholder your organisation works with
Administrative staff are overwhelmed because they have not been given clear systems or tools
New administrative staff take months to reach competence because there is no structured induction or training
Your organisation has grown but its administrative systems have not kept pace

This course gives administrative professionals the systems, skills, and confidence to do their jobs at a higher level.

Who This Course Is For

📋

Administrative Assistants and Coordinators

Entry and mid-level administrative professionals who want to formalise their skills and increase their effectiveness and career prospects.

👔

Executive Assistants

Senior administrative professionals who support C-suite and senior leadership and want to deepen their skills in stakeholder management, communication, and strategic support.

🏢

Office Managers

Professionals responsible for the smooth running of an office who want a structured approach to office management, systems, and team coordination.

📊

Project Administrators

Administrative staff who support project teams and want stronger project coordination and documentation skills.

🏛️

Government Administrative Staff

Civil servants and public sector administrative professionals who want to strengthen their skills in correspondence, records management, and stakeholder communication.

🌍

NGO Operations Staff

Administrative and operations staff in NGOs and international organisations who need to operate effectively across multiple donors and compliance requirements.

What You Will Leave With

Practical tools you can use the day you return to work.

✓Document management system, a filing and document management structure you can implement immediately in your organisation

✓Professional correspondence templates, a library of letter and email templates for the most common professional communication needs

✓Meeting management toolkit, agenda templates, minute-taking frameworks, and follow-up systems for meetings that produce results

✓Time and priority management system, a practical system for managing multiple priorities, deadlines, and stakeholders without dropping anything

✓Stakeholder communication skills, how to communicate professionally with senior leaders, external partners, and diverse stakeholders

✓Digital tools proficiency, practical skills in Microsoft 365, Google Workspace, and the digital tools most commonly used in GCC and African organisations

✓Certificate of Completion, from Matsh, recognised by employers globally

Programme Outline

The Professional Administrator and Document Management

Why this module matters: Module 1 establishes what professional administration looks like and gives participants the systems they need to manage documents, records, and information reliably and securely.

The role of the professional administrator: skills, competencies, and career pathways
Document management systems: filing, naming, version control, and retention
Records management fundamentals: what to keep, how long to keep it, and how to dispose of it
Confidentiality and information security: protecting sensitive information in the digital age
Digital document management: cloud storage, shared drives, and permissions
Practical session: design a document management system for your organisation

Professional Communication and Correspondence

Why this module matters: Communication is the core of administrative work. Module 2 gives participants the skills to write professional emails, letters, and reports, and communicate effectively with senior stakeholders, external partners, and diverse audiences.

Professional email writing: structure, tone, and the common mistakes that undermine credibility
Business letter writing: formats, conventions, and when to use a letter rather than an email
Report writing for administrators: executive summaries, minutes, and briefing notes
Stakeholder communication: adapting your communication to different audiences and seniority levels
Cross-cultural communication: how to communicate professionally with stakeholders from different cultural backgrounds
Practical session: write and peer-review a set of professional communications

Meeting Management and Event Coordination

Why this module matters: Poor meeting management is one of the most expensive and demoralising problems in organisations. Module 3 gives participants the tools to plan, run, and follow up meetings and events in ways that produce results and respect people's time.

Meeting management: planning, agenda design, logistics, and room management
Minute-taking: how to capture decisions and actions accurately and usefully
Action tracking: how to follow up on meeting actions so they actually happen
Event coordination: planning and managing internal and external events
Virtual meetings and hybrid events: managing technology and participation across locations
Practical session: plan and run a mock meeting with peer feedback

Time Management and Priority Setting

Why this module matters: Administrative professionals are usually managing multiple competing priorities for multiple stakeholders simultaneously. Module 4 gives participants a practical system for managing their workload without burning out or dropping anything.

Time management principles that actually work for administrative roles
Priority systems: how to decide what to do when everything is urgent
Managing upward: how to manage the expectations of multiple line managers and stakeholders
Handling interruptions: how to protect your time while remaining responsive and supportive
Digital productivity tools: using Microsoft 365 or Google Workspace more effectively
Practical session: redesign your weekly work system using the tools from the day

Professional Development, Digital Skills, and Action Planning

Why this module matters: Module 5 completes the picture with advanced digital skills, professional development planning, and a concrete action plan for applying everything you have learned when you return to work.

Advanced Microsoft Excel for administrators: data management, simple formulas, and formatting
Advanced Microsoft PowerPoint: creating professional presentations from scratch
Professional image and personal branding: how to be seen as an indispensable professional
Career development for administrative professionals: pathways and how to navigate them
Your professional development plan: specific commitments for the next 90 days
Presentations and certificate ceremony

Course At a Glance

Duration	40 contact hours
Locations	Multiple locations · Online available
Investment	per participant. Group rates available.
Methodology	60% applied practice and case studies. 40% instruction.
What's Included	Participant workbook, all tools and templates, certificate, alumni network

Common Questions

Is this course for experienced administrators or beginners?

Both. The course is structured to provide value at every level. Beginners will get the foundational systems and skills they need. Experienced administrators will find new frameworks, tools, and professional development content that adds value to their existing experience.

Is the content relevant to GCC government and corporate environments?

Yes. The course includes specific content on administrative practice in GCC public sector organisations, government correspondence conventions, and the administrative standards expected in major GCC corporate environments.

Can this be run in-house for our administrative team?

Yes. In-house delivery is particularly effective because it allows us to use your organisation's actual documents, processes, and systems as the basis for the practical exercises. Contact us to discuss your requirements.