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🎓 PROFESSIONAL DEVELOPMENT

Employee Engagement Training Program

🌍 In-Person & Online Worldwide
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A majority of employees globally report being disengaged at work, and the gap between engaged and disengaged teams shows up directly in profitability, productivity and turnover. This course moves beyond satisfaction surveys to the genuine drivers of engagement, building practical skills for managers and HR professionals to build teams that are truly engaged, not just satisfied.

23%higher profitability in highly engaged business units
70%of variance in team engagement attributable to the direct manager
330+managers trained by Matsh in this programme

Common challenges this course addresses:

  • You rely on an annual engagement survey with no mechanism for improving results in between
  • You confuse employee satisfaction with genuine engagement and invest in the wrong drivers
  • You struggle to identify why engagement is low in your specific team
  • Your recognition efforts feel generic and fail to make people feel genuinely valued
  • You manage a multicultural team and are unsure what drives engagement differently across backgrounds

This course builds the understanding and practical skills to create a genuinely engaged team, not just a satisfied one.

Who Should Attend

👔

Managers and Team Leaders

Those directly responsible for their team's day-to-day engagement.

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HR Professionals

Those designing organisational engagement strategy.

📊

Employee Experience Professionals

Staff measuring and improving engagement continuously.

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Multicultural Team Leaders

Managers leading diverse teams with different engagement drivers.

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Senior Leadership

Executives setting organisational culture and engagement priorities.

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Performance Managers

Those connecting engagement directly to performance outcomes.

What You Will Leave With

Practical tools applicable immediately.

Genuine engagement drivers, what actually motivates people beyond satisfaction alone
Effective recognition techniques, specific, meaningful acknowledgement that resonates
Continuous measurement methods, pulse surveys and deeper alternatives to the annual survey
Early disengagement signals, behavioural indicators that precede a resignation decision
Strengths-based team building, letting people use their strengths daily
An engagement action plan, concrete steps applicable to your specific team immediately

What Participants Report

From follow-up surveys 60 days after the programme

74%reported improved team engagement within 90 days
68%implemented a new recognition practice successfully
330+managers trained across all cohorts
"I thought my team was disengaged because of pay. It turned out the real issue was that nobody felt recognised for specific contributions. A small change in how I gave feedback made a real difference within weeks."
Operations Manager, retail sector

Programme Outline

1
Understanding Genuine Engagement

Why this module matters: Confusing satisfaction with engagement leads organisations to invest in the wrong drivers entirely, and this module builds the correct distinction.

  • The clear difference between employee satisfaction and genuine engagement
  • Research-backed drivers of engagement, and why the direct manager matters most
  • Diagnosing the specific reasons for low engagement in your own team
2
Recognition and Strengths-Based Management

Why this module matters: Generic recognition fails to build genuine engagement, while specific, timely acknowledgement based on real strengths is significantly more effective.

  • Delivering recognition that is specific, timely and genuinely meaningful
  • Building roles and responsibilities around individual strengths
  • Avoiding the common mistakes that make recognition efforts feel hollow
3
Continuous Measurement and Early Warning Signals

Why this module matters: Waiting for an annual survey to discover a problem is too late, and continuous measurement allows earlier, more effective intervention.

  • Building pulse survey systems that go beyond the annual engagement survey
  • Recognising early behavioural signals of disengagement before resignation
  • Using engagement data to guide specific, targeted management action
4
Engagement Across Cultures and Personal Application

Why this module matters: Engagement drivers genuinely differ across cultural contexts, and this final module builds that awareness alongside a concrete action plan.

  • Understanding how engagement drivers vary across different cultural backgrounds
  • Building an engagement culture that sustains itself beyond individual initiatives
  • Personal action plan for your specific team over the next 90 days
Course At a Glance
Duration3-5 Days
FormatIn-person and online
What's IncludedWorkbook, practical toolkit, certificate of completion

Common Questions

Is engagement measurement covered in the course, or only engagement strategy?

Both are covered directly, including practical guidance on building pulse surveys and other continuous measurement tools alongside the strategic drivers of engagement itself.

Does the course address remote or hybrid team engagement specifically?

Yes. Specific engagement challenges and techniques for remote and hybrid teams are addressed, since these environments require different approaches than fully in-person teams.

Related Courses

Ready to Build a Genuinely Engaged Team?

Move beyond annual surveys to the real drivers of engagement and high performance.

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🏢 Need In-House Training?

We run this course as a private programme for organisations. Bespoke dates, tailored content, group pricing.

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