{"id":8979,"date":"2026-08-02T00:37:37","date_gmt":"2026-08-01T20:37:37","guid":{"rendered":"https:\/\/matsh.co\/en\/course\/kpi-design-and-performance-dashboards-course\/"},"modified":"2026-08-02T00:37:37","modified_gmt":"2026-08-01T20:37:37","slug":"kpi-design-and-performance-dashboards-course","status":"publish","type":"course","link":"https:\/\/matsh.co\/en\/course\/kpi-design-and-performance-dashboards-course\/","title":{"rendered":"KPI Design and Performance Dashboards Course"},"content":{"rendered":"<div style=\"background:var(--bg);border:1.5px solid var(--border);border-radius:16px;padding:36px 40px;margin-bottom:32px\">\n  <p style=\"font-size:1rem;color:var(--text);line-height:1.85;margin:0 0 24px\">Organisations routinely measure activity that is easy to count rather than outcomes that genuinely matter, producing dashboards full of numbers that fail to drive better decisions. This course builds practical skills in designing KPIs that measure what actually matters and building dashboards that people genuinely use to make decisions.<\/p>\n  <div style=\"display:flex;flex-wrap:wrap;gap:14px\"><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center\"><strong style=\"display:block;font-size:1.6rem;font-weight:800;color:var(--prof);line-height:1\">70%<\/strong><span style=\"font-size:.75rem;color:var(--muted);line-height:1.5;display:block;margin-top:5px\">of organisational KPIs measure activity rather than genuine outcomes<\/span><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center\"><strong style=\"display:block;font-size:1.6rem;font-weight:800;color:var(--prof);line-height:1\">2x<\/strong><span style=\"font-size:.75rem;color:var(--muted);line-height:1.5;display:block;margin-top:5px\">faster decision-making reported by teams using well-designed dashboards<\/span><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center\"><strong style=\"display:block;font-size:1.6rem;font-weight:800;color:var(--prof);line-height:1\">210+<\/strong><span style=\"font-size:.75rem;color:var(--muted);line-height:1.5;display:block;margin-top:5px\">professionals trained by Matsh in this programme<\/span><\/div><\/div>\n<\/div>\n\n<div style=\"background:var(--bg);border-right:4px solid var(--prof);border-radius:0 12px 12px 0;padding:24px 28px;margin:20px 0\">\n  <p style=\"font-weight:700;font-size:1.05rem;margin:0;color:var(--navy)\">Common challenges this course addresses:<\/p>\n  <ul style=\"margin:14px 0 0;padding-left:20px;color:var(--text);line-height:1.9\"><li>Your KPIs measure what is easy to count rather than what genuinely indicates performance<\/li><li>You have dashboards full of metrics that nobody actually looks at when making decisions<\/li><li>You struggle to cascade organisational KPIs down to meaningful team-level metrics<\/li><li>Your KPIs create perverse incentives that optimise the metric rather than the underlying goal<\/li><li>You are not confident designing dashboards that present data clearly rather than overwhelming viewers<\/li><\/ul>\n  <p style=\"margin:16px 0 0;font-weight:700;color:var(--prof);font-size:.97rem\">This course builds practical skills for designing KPIs and dashboards that genuinely drive better decisions.<\/p>\n<\/div>\n\n<h2 style=\"color:var(--navy);border-left:4px solid var(--prof);padding-left:14px;margin:40px 0 20px\">Who Should Attend<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:32px\"><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83d\udcca<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Performance Managers<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Those responsible for organisational or team performance measurement.<\/p><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83d\udc54<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Senior Leaders<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Executives setting KPI frameworks for their organisation or division.<\/p><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83d\udccb<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Project Managers<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Those designing performance measures for specific projects or programmes.<\/p><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83d\udcbc<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Business Analysts<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Professionals building dashboards and performance reporting.<\/p><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83c\udfe2<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Operations Managers<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Those measuring and improving operational performance.<\/p><\/div><div style=\"background:#fff;border:1.5px solid var(--border);border-radius:12px;padding:20px\"><div style=\"font-size:1.8rem\">\ud83d\ude80<\/div><h4 style=\"margin:10px 0 6px;color:var(--navy);font-size:.95rem\">Founders and Executives<\/h4><p style=\"margin:0;font-size:.85rem;color:var(--text);line-height:1.7\">Leaders building measurement systems for growing organisations.<\/p><\/div><\/div>\n\n<div style=\"background:var(--light);border-radius:16px;padding:32px 36px;margin:32px 0\">\n  <h2 style=\"font-size:1.45rem;font-weight:800;color:var(--navy);margin:0 0 6px\">What You Will Leave With<\/h2>\n  <p style=\"color:var(--text);margin:0 0 24px;font-size:.95rem\">Practical tools applicable immediately.<\/p>\n  <div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px\"><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>The good KPI framework,<\/strong> designing metrics that genuinely indicate performance<\/span><\/div><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>Cascading KPI design,<\/strong> connecting organisational goals to meaningful team-level metrics<\/span><\/div><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>Avoiding perverse incentives,<\/strong> designing metrics that cannot be gamed at the expense of real goals<\/span><\/div><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>Dashboard design principles,<\/strong> presenting data clearly rather than overwhelming viewers<\/span><\/div><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>Leading versus lagging indicators,<\/strong> building a balanced measurement approach<\/span><\/div><div style=\"display:flex;gap:10px;align-items:start\"><span style=\"color:var(--prof);font-weight:800;font-size:1.1rem\">\u2713<\/span><span style=\"font-size:.9rem;color:var(--text)\"><strong>A KPI framework template,<\/strong> ready to apply to your own organisation or team<\/span><\/div><\/div>\n<\/div>\n\n<div style=\"background:linear-gradient(135deg,var(--navy),var(--prof));border-radius:16px;padding:36px 40px;color:#fff;margin:32px 0\">\n  <h3 style=\"font-size:1.3rem;font-weight:800;color:#fff !important;margin:0 0 6px\">What Participants Report<\/h3>\n  <p style=\"opacity:.85;color:#fff !important;margin:0 0 20px;font-size:.92rem\">From follow-up surveys 60 days after the programme<\/p>\n  <div style=\"display:flex;flex-wrap:wrap;gap:20px; margin-bottom:20px\"><div style=\"flex:1;min-width:120px;text-align:center\"><strong style=\"display:block;font-size:1.5rem;color:#fff !important\">74%<\/strong><span style=\"font-size:.8rem;color:#fff !important;opacity:.85\">redesigned at least one KPI that was previously measuring the wrong thing<\/span><\/div><div style=\"flex:1;min-width:120px;text-align:center\"><strong style=\"display:block;font-size:1.5rem;color:#fff !important\">66%<\/strong><span style=\"font-size:.8rem;color:#fff !important;opacity:.85\">reported improved dashboard usage after applying design principles<\/span><\/div><div style=\"flex:1;min-width:120px;text-align:center\"><strong style=\"display:block;font-size:1.5rem;color:#fff !important\">210+<\/strong><span style=\"font-size:.8rem;color:#fff !important;opacity:.85\">professionals trained across all cohorts<\/span><\/div><\/div>\n  <div style=\"background:rgba(255,255,255,.12);border-radius:10px;padding:20px 24px;font-size:.92rem;line-height:1.8\">\n    \"Our dashboard had forty metrics and nobody used any of them to make actual decisions. Cutting it down to the handful that genuinely mattered changed how our team engages with performance data completely.\" <br><em style=\"opacity:.7;font-size:.82rem\">Operations Director, logistics sector<\/em>\n  <\/div>\n<\/div>\n\n<h2 style=\"color:var(--navy);border-left:4px solid var(--prof);padding-left:14px;margin:40px 0 20px\">Programme Outline<\/h2>\n<div style=\"border:1.5px solid var(--border);border-radius:14px;padding:24px 28px;margin:16px 0\">\n  <div style=\"display:flex;align-items:center;gap:12px;margin-bottom:12px\"><div style=\"background:var(--prof);color:#fff;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0\">1<\/div><strong style=\"color:var(--navy)\">Foundations of Good KPI Design<\/strong><\/div>\n  <p style=\"margin:0 0 10px;font-size:.9rem;color:var(--text)\"><strong>Why this module matters:<\/strong> Most KPI failures stem from measuring what is easy rather than what is meaningful, and understanding this distinction is the foundation for everything else.<\/p>\n  <ul style=\"margin:0;padding-left:20px;font-size:.88rem;color:var(--text);line-height:1.85\"><li>Distinguishing genuinely meaningful KPIs from easy-to-count activity metrics<\/li><li>Leading versus lagging indicators and building a balanced measurement approach<\/li><li>Common KPI design mistakes and the perverse incentives they create<\/li><\/ul>\n<\/div><div style=\"border:1.5px solid var(--border);border-radius:14px;padding:24px 28px;margin:16px 0\">\n  <div style=\"display:flex;align-items:center;gap:12px;margin-bottom:12px\"><div style=\"background:var(--prof);color:#fff;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0\">2<\/div><strong style=\"color:var(--navy)\">Cascading KPIs Across the Organisation<\/strong><\/div>\n  <p style=\"margin:0 0 10px;font-size:.9rem;color:var(--text)\"><strong>Why this module matters:<\/strong> Organisational goals only translate into action when cascaded into meaningful metrics at every level, and this requires deliberate design.<\/p>\n  <ul style=\"margin:0;padding-left:20px;font-size:.88rem;color:var(--text);line-height:1.85\"><li>Connecting organisational strategy to team and individual level metrics<\/li><li>Avoiding metric proliferation that dilutes focus on what matters most<\/li><li>Building alignment between different levels of KPI ownership<\/li><\/ul>\n<\/div><div style=\"border:1.5px solid var(--border);border-radius:14px;padding:24px 28px;margin:16px 0\">\n  <div style=\"display:flex;align-items:center;gap:12px;margin-bottom:12px\"><div style=\"background:var(--prof);color:#fff;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0\">3<\/div><strong style=\"color:var(--navy)\">Dashboard Design Principles<\/strong><\/div>\n  <p style=\"margin:0 0 10px;font-size:.9rem;color:var(--text)\"><strong>Why this module matters:<\/strong> A dashboard that overwhelms viewers with data fails just as surely as one that shows nothing meaningful, and design principles bridge that gap.<\/p>\n  <ul style=\"margin:0;padding-left:20px;font-size:.88rem;color:var(--text);line-height:1.85\"><li>Presenting data clearly to support rather than overwhelm decision-making<\/li><li>Choosing appropriate visualisations for different types of data<\/li><li>Building dashboards that different audiences can actually use<\/li><\/ul>\n<\/div><div style=\"border:1.5px solid var(--border);border-radius:14px;padding:24px 28px;margin:16px 0\">\n  <div style=\"display:flex;align-items:center;gap:12px;margin-bottom:12px\"><div style=\"background:var(--prof);color:#fff;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0\">4<\/div><strong style=\"color:var(--navy)\">Avoiding Measurement Pitfalls and Personal Application<\/strong><\/div>\n  <p style=\"margin:0 0 10px;font-size:.9rem;color:var(--text)\"><strong>Why this module matters:<\/strong> Even well-designed KPIs can create unintended consequences, and this final module builds the awareness to avoid them alongside a concrete application plan.<\/p>\n  <ul style=\"margin:0;padding-left:20px;font-size:.88rem;color:var(--text);line-height:1.85\"><li>Recognising and avoiding metrics that can be gamed at the expense of real goals<\/li><li>Building review cycles that keep KPIs current and relevant<\/li><li>Personal KPI framework template for your specific organisation or team<\/li><\/ul>\n<\/div>\n\n<div style=\"border:1.5px solid var(--border);border-radius:14px;overflow:hidden;margin:32px 0\">\n  <div style=\"background:rgba(58,95,196,.08);padding:16px 24px;border-bottom:1px solid var(--border)\"><strong style=\"color:var(--navy)\">Course At a Glance<\/strong><\/div>\n  <table style=\"width:100%;border-collapse:collapse;font-size:.9rem\">\n    <tr style=\"border-bottom:1px solid var(--border)\"><td style=\"padding:14px 24px;font-weight:600;color:var(--navy);width:35%\">Duration<\/td><td style=\"padding:14px 24px;color:var(--text)\">3-5 Days<\/td><\/tr>\n    <tr style=\"border-bottom:1px solid var(--border);background:var(--bg)\"><td style=\"padding:14px 24px;font-weight:600;color:var(--navy)\">Format<\/td><td style=\"padding:14px 24px;color:var(--text)\">In-person and online<\/td><\/tr>\n    <tr><td style=\"padding:14px 24px;font-weight:600;color:var(--navy)\">What's Included<\/td><td style=\"padding:14px 24px;color:var(--text)\">Workbook, practical toolkit, certificate of completion<\/td><\/tr>\n  <\/table>\n<\/div>\n\n<h2 style=\"color:var(--navy);border-left:4px solid var(--prof);padding-left:14px;margin:40px 0 20px\">Common Questions<\/h2>\n<div style=\"border:1px solid var(--border);border-radius:12px;padding:20px 24px;margin:14px 0\">\n  <p style=\"font-weight:700;color:var(--navy);margin:0 0 8px;font-size:.95rem\">Does the course address KPIs for a specific industry or department?<\/p>\n  <p style=\"margin:0;font-size:.9rem;color:var(--text);line-height:1.8\">The frameworks are generally applicable, with practical exercises encouraging participants to design KPIs specific to their own department or industry context.<\/p>\n<\/div><div style=\"border:1px solid var(--border);border-radius:12px;padding:20px 24px;margin:14px 0\">\n  <p style=\"font-weight:700;color:var(--navy);margin:0 0 8px;font-size:.95rem\">Is this course relevant if we already use dashboard software like Power BI?<\/p>\n  <p style=\"margin:0;font-size:.9rem;color:var(--text);line-height:1.8\">Yes. This course focuses on what to measure and how to present it, which is complementary to and independent of any specific dashboard software you already use.<\/p>\n<\/div>\n\n<h2 style=\"color:var(--navy);border-left:4px solid var(--prof);padding-left:14px;margin:40px 0 20px\">Related Courses<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:32px\"><a href=\"\/en\/course\/power-bi-for-business-analytics-course\/\" style=\"border:1.5px solid var(--border);border-radius:10px;padding:16px 18px;text-decoration:none;color:var(--navy);font-weight:600;font-size:.88rem;display:flex;align-items:center\">Power BI for Business Analytics<\/a><a href=\"\/en\/course\/decisive-decision-making-course\/\" style=\"border:1.5px solid var(--border);border-radius:10px;padding:16px 18px;text-decoration:none;color:var(--navy);font-weight:600;font-size:.88rem;display:flex;align-items:center\">Decisive Decision Making<\/a><a href=\"\/en\/course\/change-management-training\/\" style=\"border:1.5px solid var(--border);border-radius:10px;padding:16px 18px;text-decoration:none;color:var(--navy);font-weight:600;font-size:.88rem;display:flex;align-items:center\">Change Management<\/a><\/div>\n\n<div style=\"background:linear-gradient(135deg,var(--navy),var(--prof));border-radius:16px;padding:40px;text-align:center;color:#fff;margin:44px 0\">\n  <h3 style=\"font-size:1.4rem;font-weight:800;color:#fff !important;margin:0 0 12px\">Ready to Design KPIs That Genuinely Drive Better Decisions?<\/h3>\n  <p style=\"opacity:.9;color:#fff !important;margin:0 0 22px;font-size:.95rem\">Build practical skills for meaningful metrics and dashboards people actually use.<\/p>\n  <a href=\"\/en\/register\/?course=KPI+Design\" style=\"background:#fff;color:var(--navy);font-weight:800;padding:14px 34px;border-radius:8px;text-decoration:none;display:inline-block\">Register Now<\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Organisations routinely measure activity that is easy to count rather than outcomes that genuinely matter, producing dashboards full of numbers that fail to drive better decisions. This course builds practical skills in designing KPIs that measure what actually matters and building dashboards that people genuinely use to make decisions. 70%of organisational KPIs measure activity rather&#8230;<\/p>\n","protected":false},"featured_media":8980,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"course_pillar":[392],"course-category":[],"venue":[],"class_list":["post-8979","course","type-course","status-publish","has-post-thumbnail","hentry","course_pillar-professional"],"_links":{"self":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course\/8979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/types\/course"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media\/8980"}],"wp:attachment":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media?parent=8979"}],"wp:term":[{"taxonomy":"course_pillar","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course_pillar?post=8979"},{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course-category?post=8979"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/venue?post=8979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}