{"id":8459,"date":"2026-05-14T13:14:24","date_gmt":"2026-05-14T09:14:24","guid":{"rendered":"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/"},"modified":"2026-05-15T08:15:23","modified_gmt":"2026-05-15T04:15:23","slug":"employee-relations-for-managers","status":"publish","type":"course","link":"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/","title":{"rendered":"Employee Relations for Managers"},"content":{"rendered":"<style>\n.course-hook{background:#f8fafc;border:1.5px solid #d0dce8;border-radius:16px;padding:36px 40px;margin-bottom:32px}\n.course-hook .ch-lead{font-size:1rem;color:#2d3a4a;line-height:1.85;margin:0 0 24px}\n.course-hook .ch-stats{display:flex;flex-wrap:wrap;gap:14px}\n.ch-stat{background:#fff;border:1.5px solid #d0dce8;border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center}\n.ch-stat strong{display:block;font-size:1.6rem;font-weight:800;color:var(--teal,#1B8F6E);line-height:1}\n.ch-stat span{font-size:.75rem;color:#5a6a7e;line-height:1.5;display:block;margin-top:5px}\n<\/style>\n<div class=\"course-hook\">\n  <h2 style=\"font-size:clamp(1.15rem,2.5vw,1.5rem);font-weight:800;color:#1a2535;line-height:1.25;margin:0 0 14px\">Most Management Problems Are Employee Relations Problems in Disguise<\/h2>\n  <p class=\"ch-lead\">Grievances that escalate into claims. Disciplinary processes that go wrong because a step was skipped. Performance issues that drag on for months because the manager does not know how to address them. These are not HR failures. They are management failures that the right training prevents.<\/p>\n  <div class=\"ch-stats\"><div class=\"ch-stat\"><strong>\u00a330k+<\/strong><span>average cost of an employment tribunal claim, a fraction of what a well-run process costs<\/span><\/div><div class=\"ch-stat\"><strong>82%<\/strong><span>of managers handle difficult employee situations without adequate training or support<\/span><\/div><div class=\"ch-stat\"><strong>3x<\/strong><span>more likely to retain employees in teams where managers handle concerns fairly and consistently<\/span><\/div><\/div>\n<\/div>\n<style>\n\/* \u2500\u2500 er course content \u2500\u2500 *\/\n.er-hook{background:#f0f7fa;border-radius:16px;padding:40px;margin-bottom:36px;border:1.5px solid #a8c8d8}\n.er-hook h2{font-size:clamp(1.3rem,2.5vw,1.7rem);font-weight:800;color:#1a2535;line-height:1.25;margin:0 0 14px}\n.er-hook p{font-size:.97rem;color:#3a4a5e;line-height:1.85;margin:0 0 28px;max-width:680px}\n.er-stats{display:flex;flex-wrap:wrap;gap:16px}\n.er-ps{background:#fff;border:1.5px solid #a8c8d8;border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center}\n.er-ps strong{display:block;font-size:1.75rem;font-weight:800;color:#2d6a8f;line-height:1}\n.er-ps span{font-size:.75rem;color:#5a6a7e;line-height:1.5;display:block;margin-top:5px}\n.er-pain{margin-bottom:36px}\n.er-pain h2{font-size:1.25rem;font-weight:800;color:#1a2535;margin:0 0 16px}\n.er-pain ul{padding-left:0;list-style:none;margin:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:10px}\n.er-pain li{background:#fff;border:1.5px solid #a8c8d8;border-radius:10px;padding:14px 18px;font-size:.9rem;color:#3a4a5e;line-height:1.65;display:flex;gap:10px;align-items:flex-start}\n.er-pain li::before{content:\"\u2717\";color:#c0392b;font-weight:700;flex-shrink:0;font-size:1rem}\n.er-sh{font-size:1.3rem;font-weight:800;color:#1a2535;margin:36px 0 18px;padding-bottom:8px;border-bottom:3px solid #2d6a8f}\n.er-who{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:36px}\n.er-wcard{border:1.5px solid #a8c8d8;border-radius:12px;padding:20px}\n.er-wicon{font-size:1.6rem;display:block;margin-bottom:8px}\n.er-wcard h4{margin:0 0 6px;color:#1a2535;font-size:.93rem;font-weight:700}\n.er-wcard p{margin:0;font-size:.82rem;color:#3a4a5e;line-height:1.65}\n.er-gains{background:#f0f7fa;border-radius:14px;padding:32px;margin-bottom:36px;border:1.5px solid #a8c8d8}\n.er-gains h2{font-size:1.25rem;font-weight:800;color:#1a2535;margin:0 0 6px}\n.er-gains > p{font-size:.88rem;color:#5a6a7e;margin:0 0 20px}\n.er-gain-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px}\n.er-gain{background:#fff;border-radius:10px;padding:14px 18px;display:flex;gap:10px;align-items:flex-start}\n.er-gchk{color:#2d6a8f;font-weight:700;font-size:1.1rem;flex-shrink:0;margin-top:1px}\n.er-gain div{display:flex;flex-direction:column;gap:3px}\n.er-gain strong{font-size:.88rem;color:#1a2535}\n.er-gain span{font-size:.8rem;color:#5a6a7e;line-height:1.55}\n.er-mod{border:1.5px solid #a8c8d8;border-radius:12px;overflow:hidden;margin-bottom:12px}\n.er-mod-head{background:#1a2535;color:#fff;padding:14px 22px;display:flex;align-items:center;gap:14px}\n.er-mod-num{background:#2d6a8f;width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:.9rem;flex-shrink:0}\n.er-mod-head strong{font-size:.92rem;line-height:1.3}\n.er-mod-body{padding:20px 24px}\n.er-mod-body p{margin:0 0 12px;color:#444f5e;line-height:1.8;font-size:.9rem;font-style:italic}\n.er-mod-body ul{margin:0;padding-left:20px;color:#444f5e;line-height:2;font-size:.88rem}\n.er-faq{border-bottom:1px solid #a8c8d8;padding:16px 0}\n.er-faq:last-child{border-bottom:none}\n.er-fq{font-weight:700;color:#1a2535;margin:0 0 7px;font-size:.93rem}\n.er-fa{color:#3a4a5e;font-size:.87rem;line-height:1.8;margin:0}\n.er-related{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-bottom:36px}\n.er-rel{border:1.5px solid #a8c8d8;border-radius:10px;padding:14px 18px;text-decoration:none;color:#1a2535;font-weight:600;font-size:.87rem;display:block;transition:border-color .15s}\n.er-cta{background:linear-gradient(135deg,#1a3a4f,#2d6a8f);border-radius:14px;padding:40px;text-align:center;color:#fff;margin-top:36px}\n.er-cta h3{font-size:1.3rem;font-weight:800;margin:0 0 10px;color:#fff}\n.er-cta p{opacity:.9;margin:0 0 24px;font-size:.95rem;line-height:1.75}\n<\/style>\n\n<!-- Hook: problem statement -->\n<div class=\"er-hook\">\n  <h2>Most Management Problems Are Employee Relations Problems in Disguise<\/h2>\n  <p>Grievances that escalate into claims. Disciplinary processes that go wrong because a step was skipped. Performance issues that drag on for months because the manager does not know how to address them. A team with low morale and no one quite sure why. These are not HR failures. They are management failures that the right training prevents.<\/p>\n  <div class=\"er-stats\"><div class=\"er-ps\"><strong>\u00a330,000+<\/strong><span>Average cost of an employment tribunal claim in the UK. The cost of a well-run process is a fraction of that.<\/span><\/div><div class=\"er-ps\"><strong>82%<\/strong><span>Of managers report handling a difficult employee situation without adequate training or support.<\/span><\/div><div class=\"er-ps\"><strong>3x<\/strong><span>More likely to retain employees in teams where managers handle concerns fairly and consistently.<\/span><\/div><\/div>\n<\/div>\n\n<!-- Pain: what's going wrong -->\n<div class=\"er-pain\">\n  <h2>Does This Sound Familiar?<\/h2>\n  <ul><li>A grievance has been raised and you are not confident you are handling it correctly<\/li><li>A performance issue has been dragging for months because you are avoiding the confrontation<\/li><li>A previous disciplinary process went wrong and ended in a dispute or claim<\/li><li>Team morale is low and you cannot identify or fix the underlying cause<\/li><li>You rely on HR to handle every difficult conversation instead of building manager capability<\/li><li>Newly promoted managers have never had formal training on how to handle people problems<\/li><\/ul>\n<\/div>\n\n<!-- Who -->\n<h2 class=\"er-sh\">Who This Course Is For<\/h2>\n<div class=\"er-who\"><div class=\"er-wcard\"><span class=\"er-wicon\">\ud83d\udc54<\/span><h4>Line Managers and Team Leaders<\/h4><p>Managers who handle day-to-day people issues and need a structured framework for doing it correctly, consistently, and fairly.<\/p><\/div><div class=\"er-wcard\"><span class=\"er-wicon\">\ud83d\udcca<\/span><h4>HR Business Partners<\/h4><p>HR professionals who support managers through disciplinary, grievance, and performance processes and want a shared methodology.<\/p><\/div><div class=\"er-wcard\"><span class=\"er-wicon\">\ud83d\ude80<\/span><h4>New Managers<\/h4><p>Recently promoted managers who have never had formal training in employee relations and want to build confidence quickly.<\/p><\/div><div class=\"er-wcard\"><span class=\"er-wicon\">\ud83c\udfdb\ufe0f<\/span><h4>Senior Leaders<\/h4><p>Leaders who want to understand the employee relations landscape and build a culture that prevents problems before they occur.<\/p><\/div><\/div>\n\n<!-- Gains -->\n<div class=\"er-gains\">\n  <h2>What You Leave With<\/h2>\n  <p>Tools and frameworks you apply the week you return to work.<\/p>\n  <div class=\"er-gain-grid\"><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Grievance handling framework<\/strong><span>apply to any complaint, formal or informal, the day you return<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Disciplinary process templates<\/strong><span>investigation checklists, hearing scripts, and outcome letter drafts<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Performance improvement plan structure<\/strong><span>milestones, review points, and documentation requirements<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Difficult conversation scripts<\/strong><span>for attendance, conduct, performance, and interpersonal conflict<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Employee engagement diagnostic<\/strong><span>identify the root causes of disengagement on your team<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>90-day action plan<\/strong><span>specific commitments for improving how people problems are handled in your team<\/span><\/div><\/div><div class=\"er-gain\"><span class=\"er-gchk\">\u2713<\/span><div><strong>Certificate of Completion<\/strong><span>from Matsh, recognised internationally<\/span><\/div><\/div><\/div>\n<\/div>\n\n<!-- Modules -->\n<h2 class=\"er-sh\">Programme Outline<\/h2>\n<div class=\"er-mod\">\n  <div class=\"er-mod-head\">\n    <div class=\"er-mod-num\">1<\/div>\n    <strong>Employee Relations Fundamentals and the Legal Framework<\/strong>\n  <\/div>\n  <div class=\"er-mod-body\">\n    <p>Most managers operate without a clear understanding of their legal obligations or where their authority ends. This module establishes what employee relations covers, what the law requires, and what the cost of getting it wrong actually is.<\/p>\n    <ul><li>What employee relations covers: from engagement through discipline, grievance, and exit<\/li><li>Employment law essentials: the framework managers need to understand<\/li><li>Manager vs HR responsibilities: clarity on who owns what<\/li><li>The cost of getting it wrong: claims, turnover, and cultural damage<\/li><li>The psychological contract: what employees actually expect beyond the written contract<\/li><li>What a healthy employee relations climate looks like and how to create one<\/li><\/ul>\n  <\/div>\n<\/div><div class=\"er-mod\">\n  <div class=\"er-mod-head\">\n    <div class=\"er-mod-num\">2<\/div>\n    <strong>Grievance Handling and Difficult Conversations<\/strong>\n  <\/div>\n  <div class=\"er-mod-body\">\n    <p>Grievances handled badly become legal claims. Handled well, they become opportunities to improve the workplace. This module gives you a step-by-step process for handling complaints at every level and builds the confidence to have conversations most managers avoid.<\/p>\n    <ul><li>The grievance spectrum: informal, formal, and collective<\/li><li>Step-by-step handling: from first contact to written outcome<\/li><li>Investigation skills: gathering evidence, conducting investigatory interviews, documenting findings<\/li><li>Difficult conversation technique: structure, emotion management, and reaching resolution<\/li><li>Cultural dimensions: handling grievances where direct confrontation is not culturally appropriate<\/li><li>Role play: live grievance scenarios with facilitator and peer feedback<\/li><\/ul>\n  <\/div>\n<\/div><div class=\"er-mod\">\n  <div class=\"er-mod-head\">\n    <div class=\"er-mod-num\">3<\/div>\n    <strong>Disciplinary Processes and Performance Management<\/strong>\n  <\/div>\n  <div class=\"er-mod-body\">\n    <p>Disciplinary processes are where managers make the most costly mistakes, usually by either avoiding them too long or skipping procedural steps. This module walks through the complete disciplinary cycle and connects it to early, proportionate performance management.<\/p>\n    <ul><li>The disciplinary spectrum: informal feedback to formal warnings to dismissal<\/li><li>Procedural fairness: the steps you must follow and why skipping them is always expensive<\/li><li>Conducting a disciplinary hearing: preparation, structure, and documentation<\/li><li>Performance improvement plans: setting up, reviewing, and closing fairly<\/li><li>Managing absence: addressing patterns without creating discrimination risk<\/li><li>Documentation: what to record, how, and why it matters when disputes arise<\/li><\/ul>\n  <\/div>\n<\/div><div class=\"er-mod\">\n  <div class=\"er-mod-head\">\n    <div class=\"er-mod-num\">4<\/div>\n    <strong>Conflict Resolution, Mediation, and Team Dynamics<\/strong>\n  <\/div>\n  <div class=\"er-mod-body\">\n    <p>Not all employee relations problems are individual. Team conflict, interpersonal breakdown, and toxic dynamics need different tools. This module covers conflict resolution and mediation and examines how team dynamics create the conditions for either productive relationships or persistent friction.<\/p>\n    <ul><li>Sources of workplace conflict: individual, team, and organisational drivers<\/li><li>Conflict styles: understanding your default and choosing the right approach for the situation<\/li><li>Mediation skills: when and how to use structured mediation to resolve interpersonal disputes<\/li><li>Bullying and harassment: recognising, responding, and preventing<\/li><li>Managing cliques and in-group dynamics in diverse teams<\/li><li>Building team cohesion: practical approaches without forced activities<\/li><\/ul>\n  <\/div>\n<\/div><div class=\"er-mod\">\n  <div class=\"er-mod-head\">\n    <div class=\"er-mod-num\">5<\/div>\n    <strong>Employee Engagement, Culture, and the Action Plan<\/strong>\n  <\/div>\n  <div class=\"er-mod-body\">\n    <p>Employee relations problems are symptoms. The underlying cause is usually a workplace culture where people do not feel heard, valued, or treated fairly. This module connects the reactive tools to the proactive work of building a culture that prevents problems before they occur.<\/p>\n    <ul><li>Employee engagement: what it is, how to measure it, and what drives it<\/li><li>The manager's impact on engagement: what the research shows<\/li><li>Voice and participation: creating channels that actually get used<\/li><li>Recognition and fairness: the two biggest predictors of employee relations climate<\/li><li>Building your 90-day action plan: specific commitments<\/li><li>Presentations and peer feedback<\/li><\/ul>\n  <\/div>\n<\/div>\n\n<!-- FAQs -->\n<h2 class=\"er-sh\">Common Questions<\/h2>\n<div style=\"margin-bottom:36px\"><div class=\"er-faq\"><p class=\"er-fq\">Do I need an HR background to attend?<\/p><p class=\"er-fa\">No. The course is designed for line managers, not HR professionals, though HR business partners also benefit significantly. No prior HR knowledge is required. The course starts from fundamentals and builds from there.<\/p><\/div><div class=\"er-faq\"><p class=\"er-fq\">Can we run this in-house for our management team?<\/p><p class=\"er-fa\">Yes. When your entire management cohort shares the same framework, consistency across the organisation improves significantly. We tailor the content to your sector, your employment policies, and the specific challenges your managers face.<\/p><\/div><\/div>\n\n<!-- Related -->\n<h2 class=\"er-sh\">Related Courses<\/h2>\n<div class=\"er-related\"><a class=\"er-rel\" href=\"\/en\/course\/hr-fundamentals-for-managers\/\">HR Fundamentals for Managers<\/a><a class=\"er-rel\" href=\"\/en\/course\/communication-skills-for-teams\/\">Communication Skills for Teams<\/a><a class=\"er-rel\" href=\"\/en\/course\/leadership-fundamentals-for-new-managers\/\">Leadership Fundamentals<\/a><a class=\"er-rel\" href=\"\/en\/course\/negotiation-skills-for-professionals\/\">Negotiation Skills<\/a><\/div>\n\n<!-- CTA -->\n<div class=\"er-cta\">\n  <h3>Build the People Skills That Make Management Sustainable<\/h3>\n  <p>Join managers from around the world who have built the confidence to handle employee relations correctly, consistently, and fairly.<\/p>\n  <div style=\"display:flex;flex-wrap:wrap;gap:12px;justify-content:center\">\n    <a href=\"\/en\/register\/?course=Employee+Relations+for+Managers\" style=\"background:#fff;color:#1a2535;padding:13px 30px;border-radius:8px;font-weight:700;text-decoration:none;font-size:.95rem\">Register Now<\/a>\n    <a href=\"\/en\/upcoming-courses\/?course=Employee+Relations+for+Managers\" style=\"background:transparent;color:#fff;border:2px solid rgba(255,255,255,.6);padding:13px 30px;border-radius:8px;font-weight:700;text-decoration:none;font-size:.95rem\">View All Dates<\/a>\n    <a href=\"\/en\/contact-us\/?type=inhouse&course=Employee+Relations+for+Managers\" style=\"background:transparent;color:#fff;border:2px solid rgba(255,255,255,.6);padding:13px 30px;border-radius:8px;font-weight:700;text-decoration:none;font-size:.95rem\">Run In-House<\/a>\n  <\/div>\n<\/div>\n\n<div class=\"scard\">\n                <div class=\"sdate\"><span class=\"sday\">01<\/span><span class=\"smon\">Jun 2026<\/span><\/div>\n                <div>\n                    <div class=\"si-title\"><a href=\"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/\" style=\"color:var(--navy);text-decoration:none;font-weight:700\">Employee Relations for Managers<\/a><\/div>\n                    <div class=\"si-venue\">\ud83d\udccd Doha<\/div>\n                    <div class=\"si-badges\"><span class=\"badge bn\">In-person<\/span><\/div>\n                <\/div>\n                <div class=\"sr\">\n                    <div class=\"sr-p\">USD 2,850<\/div>\n                    <div class=\"sr-d\">5 Days<\/div>\n                    <a href=\"https:\/\/matsh.co\/en\/register\/?cn=Employee%20Relations%20for%20Managers&#038;cid=employee-relations-for-managers&#038;venue=Doha&#038;date=01%20Jun%202026&#038;price=2850&#038;currency=USD&#038;duration=5%20Days&#038;sid=8032\" class=\"btn btn-a sm\" style=\"margin-top:8px\">Register \u2192<\/a>\n                <\/div>\n            <\/div><div class=\"scard\">\n                <div class=\"sdate\"><span class=\"sday\">06<\/span><span class=\"smon\">Jul 2026<\/span><\/div>\n                <div>\n                    <div class=\"si-title\"><a href=\"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/\" style=\"color:var(--navy);text-decoration:none;font-weight:700\">Employee Relations for Managers<\/a><\/div>\n                    <div class=\"si-venue\">\ud83d\udccd Dubai<\/div>\n                    <div class=\"si-badges\"><span class=\"badge bn\">In-person<\/span><\/div>\n                <\/div>\n                <div class=\"sr\">\n                    <div class=\"sr-p\">USD 2,850<\/div>\n                    <div class=\"sr-d\">5 Days<\/div>\n                    <a href=\"https:\/\/matsh.co\/en\/register\/?cn=Employee%20Relations%20for%20Managers&#038;cid=employee-relations-for-managers&#038;venue=Dubai&#038;date=06%20Jul%202026&#038;price=2850&#038;currency=USD&#038;duration=5%20Days&#038;sid=7959\" class=\"btn btn-a sm\" style=\"margin-top:8px\">Register \u2192<\/a>\n                <\/div>\n            <\/div><div class=\"scard\">\n                <div class=\"sdate\"><span class=\"sday\">13<\/span><span class=\"smon\">Jul 2026<\/span><\/div>\n                <div>\n                    <div class=\"si-title\"><a href=\"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/\" style=\"color:var(--navy);text-decoration:none;font-weight:700\">Employee Relations for Managers<\/a><\/div>\n                    <div class=\"si-venue\">\ud83d\udccd Nairobi<\/div>\n                    <div class=\"si-badges\"><span class=\"badge bn\">In-person<\/span><\/div>\n                <\/div>\n                <div class=\"sr\">\n                    <div class=\"sr-p\">USD 1,800<\/div>\n                    <div class=\"sr-d\">5 Days<\/div>\n                    <a href=\"https:\/\/matsh.co\/en\/register\/?cn=Employee%20Relations%20for%20Managers&#038;cid=employee-relations-for-managers&#038;venue=Nairobi&#038;date=13%20Jul%202026&#038;price=1800&#038;currency=USD&#038;duration=5%20Days&#038;sid=8053\" class=\"btn btn-a sm\" style=\"margin-top:8px\">Register \u2192<\/a>\n                <\/div>\n            <\/div><div class=\"scard\">\n                <div class=\"sdate\"><span class=\"sday\">03<\/span><span class=\"smon\">Aug 2026<\/span><\/div>\n                <div>\n                    <div class=\"si-title\"><a href=\"https:\/\/matsh.co\/en\/course\/employee-relations-for-managers\/\" style=\"color:var(--navy);text-decoration:none;font-weight:700\">Employee Relations for Managers<\/a><\/div>\n                    <div class=\"si-venue\">\ud83d\udccd Dubai<\/div>\n                    <div class=\"si-badges\"><span class=\"badge bn\">In-person<\/span><\/div>\n                <\/div>\n                <div class=\"sr\">\n                    <div class=\"sr-p\">USD 2,850<\/div>\n                    <div class=\"sr-d\">5 Days<\/div>\n                    <a href=\"https:\/\/matsh.co\/en\/register\/?cn=Employee%20Relations%20for%20Managers&#038;cid=employee-relations-for-managers&#038;venue=Dubai&#038;date=03%20Aug%202026&#038;price=2850&#038;currency=USD&#038;duration=5%20Days&#038;sid=8066\" class=\"btn btn-a sm\" style=\"margin-top:8px\">Register \u2192<\/a>\n                <\/div>\n            <\/div><a href=\"https:\/\/matsh.co\/en\/upcoming-courses\/?course=employee-relations-for-managers\"\n               style=\"display:inline-flex;align-items:center;gap:4px;margin-top:12px;font-size:.84rem;font-weight:600;color:var(--teal)\">\n               View all dates for this course \u2192\n             <\/a>","protected":false},"excerpt":{"rendered":"<p>Most Management Problems Are Employee Relations Problems in Disguise Grievances that escalate into claims. Disciplinary processes that go wrong because a step was skipped. Performance issues that drag on for months because the manager does not know how to address them. These are not HR failures. They are management failures that the right training prevents&#8230;.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"course_pillar":[],"class_list":["post-8459","course","type-course","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course\/8459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/types\/course"}],"wp:attachment":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media?parent=8459"}],"wp:term":[{"taxonomy":"course_pillar","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course_pillar?post=8459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}