{"id":7803,"date":"2025-09-29T07:23:27","date_gmt":"2025-09-29T03:23:27","guid":{"rendered":"https:\/\/www.matsh.co\/en\/?post_type=course&#038;p=7803"},"modified":"2026-09-14T12:09:43","modified_gmt":"2026-09-14T08:09:43","slug":"interpersonal-skills-course-connecting-like-a-leader","status":"publish","type":"course","link":"https:\/\/matsh.co\/en\/course\/interpersonal-skills-course-connecting-like-a-leader\/","title":{"rendered":"Interpersonal Skills Course: Connecting Like a Leader"},"content":{"rendered":"<style>\n.course-hook{background:#f8fafc;border:1.5px solid #d0dce8;border-radius:16px;padding:36px 40px;margin-bottom:32px}\n.course-hook .ch-lead{font-size:1rem;color:#2d3a4a;line-height:1.85;margin:0 0 24px}\n.course-hook .ch-stats{display:flex;flex-wrap:wrap;gap:14px}\n.ch-stat{background:#fff;border:1.5px solid #d0dce8;border-radius:12px;padding:16px 20px;flex:1;min-width:130px;text-align:center}\n.ch-stat strong{display:block;font-size:1.6rem;font-weight:800;color:#1b6fc4;line-height:1}\n.ch-stat span{font-size:.75rem;color:#5a6a7e;line-height:1.5;display:block;margin-top:5px}\n.is-pain{background:#f2f7fc;border-left:5px solid #1b6fc4;border-radius:0 14px 14px 0;padding:30px 34px;margin-bottom:44px}\n.is-pain ul{margin:12px 0 0;padding-left:20px;line-height:2.1;color:#0d2440}\n.is-section-h{font-size:1.45rem;font-weight:800;color:#0d2440;border-bottom:3px solid #1b6fc4;padding-bottom:10px;margin:44px 0 24px}\n.is-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:18px;margin-bottom:44px}\n.is-card{border:1.5px solid #b8d4ec;border-radius:14px;padding:22px 20px}\n.is-card h4{margin:8px 0;color:#0d2440;font-size:.95rem;font-weight:700}\n.is-card p{margin:0;font-size:.84rem;color:#3a5578;line-height:1.65}\n.is-gains{background:#f2f7fc;border-radius:16px;padding:36px;margin-bottom:44px}\n.is-gain-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}\n.is-gain{background:#fff;border-radius:10px;padding:16px 20px;display:flex;gap:12px;align-items:flex-start}\n.is-check{color:#1b6fc4;font-size:1.25rem;flex-shrink:0}\n.is-gain span{font-size:.88rem;line-height:1.65;color:#2d3a4a}\n.is-day{border:1.5px solid #b8d4ec;border-radius:14px;overflow:hidden;margin-bottom:16px}\n.is-day-head{background:#0d2440;color:#fff;padding:16px 24px;display:flex;align-items:center;gap:16px}\n.is-day-num{background:#1b6fc4;width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:.95rem;flex-shrink:0}\n.is-day-body{padding:22px 26px}\n.is-day-body p{margin:0 0 14px;color:#444f5e;line-height:1.8;font-size:.93rem}\n.is-day-body ul{margin:0;padding-left:20px;color:#444f5e;line-height:2;font-size:.9rem}\n.is-faq{border-bottom:1px solid #b8d4ec;padding:18px 0}\n.is-faq:last-child{border-bottom:none}\n.is-faq-q{font-weight:700;color:#0d2440;margin:0 0 8px;font-size:.95rem}\n.is-faq-a{color:#3a5578;font-size:.88rem;line-height:1.75;margin:0}\n.is-related{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:44px}\n.is-rel{border:1.5px solid #b8d4ec;border-radius:10px;padding:16px 18px;text-decoration:none;color:#0d2440;font-weight:600;font-size:.88rem;display:flex;align-items:center;gap:8px}\n.is-cta{background:linear-gradient(135deg,#1b6fc4,#0d2440);border-radius:16px;padding:44px;text-align:center;color:#fff;margin-top:44px}\n.is-cta h3{font-size:1.5rem;font-weight:800;margin:0 0 12px;color:#fff}\n.is-cta p{opacity:.9;margin:0 0 28px;font-size:.97rem;line-height:1.7;color:#fff}\n<\/style>\n<div class=\"course-hook\">\n  <h2 style=\"font-size:clamp(1.15rem,2.5vw,1.5rem);font-weight:800;color:#1a2535;line-height:1.25;margin:0 0 14px\">89% of Failed Hires Fail Because of Soft Skill Gaps, Not Technical Ones.<\/h2>\n  <p class=\"ch-lead\">SHRM's 2024 survey found that nearly nine in ten new hires who don't work out fail for interpersonal reasons, not because they lacked the technical qualifications. LinkedIn's 2025 Workplace Learning Report found 91 percent of L&D leaders now rank these human skills as their top training priority, ahead of technical upskilling. Interpersonal skill is not an innate trait some people simply have, it's a specific, learnable set of behaviours. This course builds them directly.<\/p>\n  <div class=\"ch-stats\"><div class=\"ch-stat\"><strong>89%<\/strong><span>of failed hires fail because of soft skill gaps, not technical ones, per SHRM 2024<\/span><\/div><div class=\"ch-stat\"><strong>91%<\/strong><span>of L&D leaders rank human skills as their top training priority, per LinkedIn 2025<\/span><\/div><div class=\"ch-stat\"><strong>#1<\/strong><span>ranked skill area by the World Economic Forum's Future of Jobs Report 2025<\/span><\/div><\/div>\n<\/div>\n\n<div class=\"is-pain\">\n  <p style=\"font-weight:700;font-size:1.05rem;margin:0;color:#0d2440\">Professionals without structured interpersonal skills training often experience:<\/p>\n  <ul>\n    <li>Being technically strong but consistently overlooked for roles that require working closely with others<\/li>\n    <li>Misreading social or professional situations, missing cues that would help them respond more effectively<\/li>\n    <li>Struggling to build genuine rapport with colleagues, clients, or stakeholders beyond surface-level interaction<\/li>\n    <li>Reacting poorly to interpersonal friction or disagreement rather than navigating it constructively<\/li>\n    <li>Working effectively alone but struggling to collaborate smoothly within a team dynamic<\/li>\n  <\/ul>\n  <p style=\"margin:16px 0 0;font-weight:700;color:#1b6fc4;font-size:.97rem\">This course builds the specific interpersonal behaviours, listening, communication, emotional intelligence, and collaboration, that consistently separate strong individual performers from genuinely effective colleagues and leaders.<\/p>\n<\/div>\n\n<h2 class=\"is-section-h\">Who Should Attend<\/h2>\n<div class=\"is-cards\">\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83d\udcbc<\/div><h4>Professionals at Any Career Stage<\/h4><p>Wanting to strengthen the relational skills that increasingly determine advancement alongside technical ability.<\/p><\/div>\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83d\udc54<\/div><h4>Managers and Team Leaders<\/h4><p>Needing stronger interpersonal skill to build trust and navigate team dynamics effectively.<\/p><\/div>\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83e\udd1d<\/div><h4>Client-Facing and Customer-Facing Staff<\/h4><p>Whose daily effectiveness depends directly on building genuine rapport with others.<\/p><\/div>\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83c\udf93<\/div><h4>Early-Career and Technical Professionals<\/h4><p>Particularly those from highly technical backgrounds looking to round out their professional skill set.<\/p><\/div>\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83c\udfe2<\/div><h4>HR and L&D Professionals<\/h4><p>Building interpersonal skills development programmes for their own organisations.<\/p><\/div>\n  <div class=\"is-card\"><div style=\"font-size:1.8rem\">\ud83c\udf0d<\/div><h4>Professionals Working Across Diverse Teams<\/h4><p>Needing to adapt their interpersonal approach across different working styles and cultural contexts.<\/p><\/div>\n<\/div>\n\n<div class=\"is-gains\">\n  <h2 style=\"font-size:1.45rem;font-weight:800;color:#0d2440;margin:0 0 6px\">What You Will Leave With<\/h2>\n  <p style=\"color:#3a5578;margin:0 0 24px;font-size:.95rem\">Practical interpersonal skill, built through structured practice, not personality theory.<\/p>\n  <div class=\"is-gain-grid\">\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Active listening skill<\/strong>, moving from waiting to speak to genuinely absorbing what's being communicated<\/span><\/div>\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Verbal and nonverbal communication awareness<\/strong>, ensuring your delivery matches your intent<\/span><\/div>\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Emotional intelligence in practice<\/strong>, reading and managing emotion, yours and others', in real interactions<\/span><\/div>\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Constructive conflict navigation<\/strong>, handling disagreement without damaging the relationship<\/span><\/div>\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Team collaboration skill<\/strong>, working effectively within group dynamics, not just alongside them<\/span><\/div>\n    <div class=\"is-gain\"><span class=\"is-check\">\u2713<\/span><span><strong>Personal interpersonal development plan<\/strong>, specific, practised habits to apply immediately in your own role<\/span><\/div>\n  <\/div>\n<\/div>\n\n<h2 class=\"is-section-h\">Programme Curriculum<\/h2>\n\n<div class=\"is-day\">\n  <div class=\"is-day-head\"><div class=\"is-day-num\">1<\/div><strong>Self-Awareness and Active Listening<\/strong><\/div>\n  <div class=\"is-day-body\">\n    <p><strong>Why this module matters:<\/strong> Interpersonal skill starts with genuine self-awareness of your own default patterns, then the specific skill of actually listening, the foundation every other interpersonal behaviour builds on. This module establishes both before moving into more advanced communication skill.<\/p>\n    <ul>\n      <li>Understanding your own interpersonal style, strengths, and blind spots<\/li>\n      <li>Active listening techniques: moving from performative to genuinely absorbing what's said<\/li>\n      <li>The difference between hearing and truly understanding another person's perspective<\/li>\n      <li>Structured self-assessment and peer feedback on current interpersonal patterns<\/li>\n      <li>Setting specific, honest interpersonal development targets for the rest of the course<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div class=\"is-day\">\n  <div class=\"is-day-head\"><div class=\"is-day-num\">2<\/div><strong>Verbal and Nonverbal Communication<\/strong><\/div>\n  <div class=\"is-day-body\">\n    <p><strong>Why this module matters:<\/strong> What you intend to communicate and what actually lands are often two different things, shaped as much by tone and body language as by words themselves. This module builds awareness and control over both.<\/p>\n    <ul>\n      <li>Clear, direct verbal communication that avoids ambiguity and mixed signals<\/li>\n      <li>Body language and tone: ensuring nonverbal cues reinforce your message rather than undermine it<\/li>\n      <li>Reading others' nonverbal signals accurately in real interactions<\/li>\n      <li>Adapting communication style for different audiences and working styles<\/li>\n      <li>Practice exercises: recorded interactions with direct, specific feedback<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div class=\"is-day\">\n  <div class=\"is-day-head\"><div class=\"is-day-num\">3<\/div><strong>Emotional Intelligence and Constructive Conflict<\/strong><\/div>\n  <div class=\"is-day-body\">\n    <p><strong>Why this module matters:<\/strong> Even strong communicators can struggle when emotion enters the interaction, either their own or someone else's. This module builds the specific skills to manage that well, since how disagreement is handled often matters more to a relationship than whether disagreement happens at all.<\/p>\n    <ul>\n      <li>Emotional intelligence fundamentals: recognising and managing your own emotional reactions<\/li>\n      <li>Reading others' emotional cues and responding appropriately, not just noticing them<\/li>\n      <li>Navigating disagreement constructively without damaging trust or the relationship<\/li>\n      <li>De-escalation techniques for tense interpersonal moments<\/li>\n      <li>Role-play practice: realistic interpersonal friction scenarios with facilitator feedback<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div class=\"is-day\">\n  <div class=\"is-day-head\"><div class=\"is-day-num\">4<\/div><strong>Team Collaboration and Practical Application<\/strong><\/div>\n  <div class=\"is-day-body\">\n    <p><strong>Why this module matters:<\/strong> Individual interpersonal skill still needs to translate into effective functioning within a team dynamic, which brings its own distinct challenges. This final module addresses that directly, then turns everything into a concrete personal development plan.<\/p>\n    <ul>\n      <li>Working effectively within group dynamics: contributing without dominating or withdrawing<\/li>\n      <li>Building trust and rapport within a team over time, not just in a single interaction<\/li>\n      <li>Cross-cultural interpersonal awareness: adapting approach across different working styles and backgrounds<\/li>\n      <li>Building your personal interpersonal development plan, with specific, practised habits<\/li>\n      <li>Final group exercise: a collaborative task assessed on process, not just outcome<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div style=\"border:1.5px solid #b8d4ec;border-radius:14px;overflow:hidden;margin-bottom:44px\">\n  <div style=\"background:#f2f7fc;padding:18px 24px;border-bottom:1px solid #b8d4ec\"><strong style=\"color:#0d2440\">Course At a Glance<\/strong><\/div>\n  <table style=\"width:100%;border-collapse:collapse;font-size:.9rem\">\n    <tr style=\"border-bottom:1px solid #d8e8f5\"><td style=\"padding:14px 24px;font-weight:600;color:#0d2440;width:35%\">Format<\/td><td style=\"padding:14px 24px;color:#3a5578\">Comprehensive modular curriculum, delivered flexibly to match your programme length<\/td><\/tr>\n    <tr style=\"border-bottom:1px solid #d8e8f5;background:#f8fbfe\"><td style=\"padding:14px 24px;font-weight:600;color:#0d2440\">Locations<\/td><td style=\"padding:14px 24px;color:#3a4a5e\">Multiple locations \u00b7 Online available<\/td><\/tr>\n    <tr style=\"border-bottom:1px solid #d8e8f5\"><td style=\"padding:14px 24px;font-weight:600;color:#0d2440\">Methodology<\/td><td style=\"padding:14px 24px;color:#3a5578\">Practice-based, with recorded exercises, role play, and direct facilitator feedback<\/td><\/tr>\n    <tr><td style=\"padding:14px 24px;font-weight:600;color:#0d2440\">What's Included<\/td><td style=\"padding:14px 24px;color:#3a5578\">Self-assessment tool, personal development plan template, certificate<\/td><\/tr>\n  <\/table>\n<\/div>\n\n<h2 class=\"is-section-h\">Common Questions<\/h2>\n<div style=\"margin-bottom:44px\">\n  <div class=\"is-faq\"><p class=\"is-faq-q\">Is this course useful for highly technical professionals who don't consider interpersonal work their strength?<\/p><p class=\"is-faq-a\">Yes, this is one of the most common audiences for this course. The frameworks are specifically built to be practical and structured, treating interpersonal skill as a learnable behaviour rather than an innate trait some people simply have.<\/p><\/div>\n  <div class=\"is-faq\"><p class=\"is-faq-q\">How is this different from a general communication skills course?<\/p><p class=\"is-faq-a\">This course covers the fuller interpersonal picture, self-awareness, emotional intelligence, conflict navigation, and team dynamics, alongside communication itself, rather than focusing narrowly on speaking or writing skills.<\/p><\/div>\n  <div class=\"is-faq\"><p class=\"is-faq-q\">Does the course include real practice, or is it mostly discussion?<\/p><p class=\"is-faq-a\">The course is built around recorded practice exercises and role-play throughout, closing with a collaborative group exercise, since interpersonal skill only becomes real through practice, not by discussing it.<\/p><\/div>\n<\/div>\n\n<div class=\"is-related\">\n  <a class=\"is-rel\" href=\"\/en\/course\/personality-development-training-course\/\">\u2192 Personality Development<\/a>\n  <a class=\"is-rel\" href=\"\/en\/course\/navigating-conflict-management-course\/\">\u2192 Navigating Conflict Management<\/a>\n  <a class=\"is-rel\" href=\"\/en\/course\/professional-business-etiquette-course\/\">\u2192 Professional Business Etiquette<\/a>\n<\/div>\n\n<div class=\"is-cta\">\n  <h3>Technical Skill Gets You Hired. Interpersonal Skill Gets You Trusted.<\/h3>\n  <p>Join professionals who've built the specific, practised interpersonal behaviours that consistently separate strong individual contributors from genuinely effective colleagues and leaders.<\/p>\n  <div style=\"display:flex;flex-wrap:wrap;gap:14px;justify-content:center\">\n    <a href=\"\/en\/register\/?course=Interpersonal+Skills\" style=\"background:#fff;color:#0d2440;font-weight:800;padding:14px 32px;border-radius:8px;text-decoration:none\">Register Now \u2192<\/a>\n    <a href=\"\/en\/upcoming-courses\/?course=interpersonal-skills-course-connecting-like-a-leader\" style=\"background:transparent;color:#fff;border:2px solid rgba(255,255,255,.6);padding:14px 32px;border-radius:8px;font-weight:700;text-decoration:none\">View All Dates<\/a>\n    <a href=\"\/en\/contact-us\/?type=inhouse&course=Interpersonal+Skills\" style=\"background:transparent;color:#fff;border:2px solid rgba(255,255,255,.6);padding:14px 32px;border-radius:8px;font-weight:700;text-decoration:none\">In-House for My Team<\/a>\n  <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>89% of Failed Hires Fail Because of Soft Skill Gaps, Not Technical Ones. SHRM&#8217;s 2024 survey found that nearly nine in ten new hires who don&#8217;t work out fail for interpersonal reasons, not because they lacked the technical qualifications. LinkedIn&#8217;s 2025 Workplace Learning Report found 91 percent of L&#038;D leaders now rank these human skills&#8230;<\/p>\n","protected":false},"featured_media":7804,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"course_pillar":[392],"course-category":[504,278],"venue":[481],"class_list":["post-7803","course","type-course","status-publish","has-post-thumbnail","hentry","course_pillar-professional","course-category-business-communication-etiquette","course-category-communication-interpersonal-skills","venue-riyadh"],"_links":{"self":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course\/7803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/types\/course"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media\/7804"}],"wp:attachment":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media?parent=7803"}],"wp:term":[{"taxonomy":"course_pillar","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course_pillar?post=7803"},{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course-category?post=7803"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/venue?post=7803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}