{"id":10406,"date":"2026-10-12T17:00:00","date_gmt":"2026-10-12T13:00:00","guid":{"rendered":"https:\/\/matsh.co\/en\/?post_type=course&#038;p=10406"},"modified":"2026-10-14T16:49:53","modified_gmt":"2026-10-14T12:49:53","slug":"customer-complaint-handling-service-recovery-course","status":"publish","type":"course","link":"https:\/\/matsh.co\/en\/course\/customer-complaint-handling-service-recovery-course\/","title":{"rendered":"Customer Complaint Handling and Service Recovery Course"},"content":{"rendered":"\n.ccr-hook{background:#f8fafc;border:1.5px solid #d0dce8;border-radius:16px;padding:36px 40px;margin-bottom:32px}.ccr-hook p{font-size:1rem;color:#2d3a4a;line-height:1.85;margin:0 0 20px}.ccr-stats{display:flex;flex-wrap:wrap;gap:14px;margin-top:24px}.ccr-stat{background:#fff;border:1.5px solid #d0dce8;border-radius:12px;padding:16px 20px;flex:1;min-width:150px;text-align:center}.ccr-stat strong{display:block;font-size:1.38rem;font-weight:800;color:#477e9a}.ccr-stat span{font-size:.75rem;color:#5a6a7e;line-height:1.5;display:block;margin-top:5px}.ccr-source{font-size:.72rem!important;color:#6b7788!important}.ccr-pain{background:#f2f8fb;border-left:5px solid #477e9a;border-radius:0 14px 14px 0;padding:30px 34px;margin-bottom:44px}.ccr-pain ul{line-height:2;color:#224556}.ccr-h{font-size:1.45rem;font-weight:800;color:#224556;border-bottom:3px solid #477e9a;padding-bottom:10px;margin:44px 0 24px}.ccr-cards,.ccr-regions{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:18px;margin-bottom:44px}.ccr-card,.ccr-region{border:1.5px solid #c0d7e2;border-radius:14px;padding:22px 20px;background:#fff}.ccr-card h4,.ccr-region h4{margin:8px 0;color:#224556;font-size:.95rem}.ccr-card p,.ccr-region p{margin:0;font-size:.84rem;color:#3a5578;line-height:1.65}.ccr-gains{background:#f2f8fb;border-radius:16px;padding:36px;margin-bottom:44px}.ccr-gg{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}.ccr-g{background:#fff;border-radius:10px;padding:16px 20px;display:flex;gap:12px;font-size:.88rem;line-height:1.65}.ccr-g i{color:#477e9a;font-style:normal}.ccr-m{border:1.5px solid #c0d7e2;border-radius:14px;overflow:hidden;margin-bottom:16px}.ccr-mh{background:#224556;color:#fff;padding:16px 24px;display:flex;gap:16px;align-items:center}.ccr-mn{background:#477e9a;width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800}.ccr-mb{padding:22px 26px}.ccr-mb p{color:#444f5e;line-height:1.8;font-size:.93rem}.ccr-mb ul{color:#444f5e;line-height:1.95;font-size:.9rem}.ccr-work{padding:12px 16px;background:#f2f8fb;border-radius:8px;color:#224556!important;font-weight:600}.ccr-faq{border-bottom:1px solid #c0d7e2;padding:18px 0}.ccr-faq b{display:block;color:#224556;margin-bottom:8px}.ccr-faq span{color:#3a5578;font-size:.88rem;line-height:1.75}.ccr-rel{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:44px}.ccr-rel a{border:1.5px solid #c0d7e2;border-radius:10px;padding:16px 18px;text-decoration:none;color:#224556;font-weight:600;font-size:.88rem}.ccr-cta{background:linear-gradient(135deg,#477e9a,#224556);border-radius:16px;padding:44px;text-align:center;color:#fff;margin-top:44px}.ccr-cta h3{font-size:1.5rem;color:#fff;margin:0 0 12px}.ccr-cta p{color:#fff;opacity:.9;line-height:1.7}.ccr-tbl{width:100%;border-collapse:collapse;font-size:.9rem}.ccr-tbl td{padding:14px 24px;border-bottom:1px solid #c0d7e2}\n\n<div class=\"ccr-hook\"><h2 style=\"font-size:clamp(1.15rem,2.5vw,1.5rem);font-weight:800;color:#1a2535;margin:0 0 14px\">A Complaint Is Not Resolved When the Customer Stops Talking. It Is Resolved When the Organisation Has Addressed the Issue, Restored Clarity and Learned What Failed.<\/h2><p>Frontline teams often treat complaints as difficult conversations.<\/p><p>Managers often treat them as isolated service failures.<\/p><p>Strong organisations treat complaints as both: a customer interaction that needs fair resolution and an operational signal that can reveal weaknesses in products, processes, communication, controls or expectations.<\/p><p>ISO 10002:2018 remains the current international complaint-handling guideline. It covers the planning, design, operation, maintenance and improvement of complaint-handling processes and explicitly links complaints with customer satisfaction, analysis, auditing and continuous improvement.<\/p><p>This course teaches that entire cycle. Participants learn how to receive complaints without defensiveness, de-escalate emotion, establish the facts, manage expectations, choose proportionate recovery options, document decisions, escalate correctly and convert recurring complaints into service and process improvement.<\/p><div class=\"ccr-stats\"><div class=\"ccr-stat\"><strong>Current ISO guidance<\/strong><span>ISO 10002:2018 remains current and was formally reviewed and confirmed in 2023. Source: ISO.<\/span><\/div><div class=\"ccr-stat\"><strong>Complaint handling is a process<\/strong><span>ISO 10002 covers planning, design, operation, maintenance and improvement of the complaints-handling process, not only frontline communication.<\/span><\/div><div class=\"ccr-stat\"><strong>Complaints should improve service<\/strong><span>The standard explicitly includes analysing and evaluating complaints to improve products and services, including customer service. Source: ISO.<\/span><\/div><\/div><p class=\"ccr-source\"><a href=\"https:\/\/www.iso.org\/standard\/71580.html\" target=\"_blank\" rel=\"noopener\">ISO 10002:2018<\/a>. Evidence is contextual; jurisdiction-specific or specialist advice remains separate where relevant.<\/p><\/div><div class=\"ccr-pain\"><p style=\"font-weight:700;font-size:1.05rem;margin:0;color:#224556\">Complaint handling becomes unreliable when:<\/p><ul><li>staff defend the organisation before understanding the complaint<\/li><li>angry customers are transferred repeatedly because ownership is unclear<\/li><li>acknowledgement is confused with accepting liability<\/li><li>complaint categories are inconsistent<\/li><li>frontline staff have no clear resolution authority<\/li><li>compensation is used automatically instead of addressing the actual failure<\/li><li>high-risk complaints are not escalated promptly<\/li><li>written responses are formal but do not answer the customer's issue<\/li><li>service recovery promises exceed what operations can deliver<\/li><li>complaint closure is based on internal status rather than customer communication<\/li><li>recurring complaints are counted but not analysed for root cause<\/li><li>complaint KPIs reward fast closure even when quality is poor.<\/li><\/ul><\/div><h2 class=\"ccr-h\">How This Applies Across the Markets MATSH Serves<\/h2><div class=\"ccr-regions\"><div class=\"ccr-region\"><h4>GCC<\/h4><p>Applications include hospitality, aviation, banking, government services, telecom, healthcare, retail and other high-expectation service environments where multilingual customers and premium-service expectations can increase recovery complexity.<\/p><\/div><div class=\"ccr-region\"><h4>Africa<\/h4><p>Participants consider distributed service operations, uneven service infrastructure, digital and in-person channels and the need for escalation processes that remain usable where central support is limited.<\/p><\/div><div class=\"ccr-region\"><h4>Asia<\/h4><p>The course addresses high-volume contact environments, e-commerce, digital channels, complex service networks and the importance of consistent handling across large frontline teams.<\/p><\/div><div class=\"ccr-region\"><h4>Europe<\/h4><p>Applications include regulated complaint environments, ombudsman\/escalation pathways, formal customer rights and strong documentation expectations. Sector-specific requirements still require local verification.<\/p><\/div><\/div><h2 class=\"ccr-h\">Who Should Attend<\/h2><div class=\"ccr-cards\"><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83e\udded<\/div><h4>Customer Service and Contact Centre Teams<\/h4><p>Handling complaints directly across phone, email, chat or face-to-face channels.<\/p><\/div><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83d\udcca<\/div><h4>Customer Experience Professionals<\/h4><p>Designing complaint journeys and service-recovery systems.<\/p><\/div><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83e\udd1d<\/div><h4>Frontline and Branch Managers<\/h4><p>Supporting difficult cases and deciding escalation or recovery.<\/p><\/div><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83c\udfe2<\/div><h4>Operations and Quality Teams<\/h4><p>Using complaints as evidence of process failure.<\/p><\/div><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83c\udfaf<\/div><h4>Hospitality, Retail and Service Leaders<\/h4><p>Managing customer recovery in high-contact environments.<\/p><\/div><div class=\"ccr-card\"><div style=\"font-size:1.8rem\">\ud83d\udc54<\/div><h4>Complaint \/ Escalation Specialists<\/h4><p>Owning formal complaint processes and complex cases.<\/p><\/div><\/div><div class=\"ccr-gains\"><h2 style=\"font-size:1.45rem;font-weight:800;color:#224556;margin:0 0 6px\">What You Will Leave With<\/h2><p>- <strong>A complaint-handling workflow<\/strong>, from intake to closure. - <strong>A de-escalation method<\/strong>, separating emotion from issue without dismissing either. - <strong>A fact-finding structure<\/strong>, distinguishing allegation, evidence and interpretation. - <strong>Resolution authority levels<\/strong>, clarifying what frontline staff can decide. - <strong>A service-recovery framework<\/strong>, matching remedies to the failure and customer impact. - <strong>An escalation matrix<\/strong>, identifying regulatory, safety, reputational or executive cases. - <strong>A written response standard<\/strong>, making decisions clear and human. - <strong>A complaint taxonomy<\/strong>, enabling useful trend analysis. - <strong>A root-cause feedback loop<\/strong>, connecting complaint evidence with process owners. - <strong>Balanced complaint KPIs<\/strong>, covering timeliness, quality, recurrence and learning.<\/p><div class=\"ccr-gg\"><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A complaint-handling workflow<\/strong>, from intake to closure.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A de-escalation method<\/strong>, separating emotion from issue without dismissing either.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A fact-finding structure<\/strong>, distinguishing allegation, evidence and interpretation.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>Resolution authority levels<\/strong>, clarifying what frontline staff can decide.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A service-recovery framework<\/strong>, matching remedies to the failure and customer impact.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>An escalation matrix<\/strong>, identifying regulatory, safety, reputational or executive cases.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A written response standard<\/strong>, making decisions clear and human.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A complaint taxonomy<\/strong>, enabling useful trend analysis.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>A root-cause feedback loop<\/strong>, connecting complaint evidence with process owners.<\/span><\/div><div class=\"ccr-g\"><i>\u2713<\/i><span><strong>Balanced complaint KPIs<\/strong>, covering timeliness, quality, recurrence and learning.<\/span><\/div><\/div><\/div><h2 class=\"ccr-h\">Programme Curriculum<\/h2><div class=\"ccr-m\"><div class=\"ccr-mh\"><div class=\"ccr-mn\">1<\/div><strong>Complaint Psychology, Ownership and First Response<\/strong><\/div><div class=\"ccr-mb\"><p><strong>Why this module matters:<\/strong> The first few minutes often determine whether a complaint becomes easier or harder to resolve.  Participants learn to:<\/p><ul><li>distinguish complaint, enquiry, feedback and dispute<\/li><li>understand why customers escalate<\/li><li>listen without interrupting or becoming defensive<\/li><li>acknowledge impact without premature admission<\/li><li>demonstrate ownership<\/li><li>clarify the desired resolution<\/li><li>manage abusive behaviour boundaries<\/li><li>handle complaints across different channels<\/li><li>record the issue accurately<\/li><li>set realistic next-step expectations.<\/li><\/ul><p class=\"ccr-work\"><strong>Simulation:<\/strong> Handle three escalating complaints with different emotional and factual profiles.<\/p><\/div><\/div><div class=\"ccr-m\"><div class=\"ccr-mh\"><div class=\"ccr-mn\">2<\/div><strong>Investigation, Evidence and Fair Decision-Making<\/strong><\/div><div class=\"ccr-mb\"><p><strong>Why this module matters:<\/strong> Good complaint handling requires empathy and evidence. Either one without the other can produce unfair decisions.  Participants learn to:<\/p><ul><li>establish the complaint chronology<\/li><li>separate fact from assertion<\/li><li>gather system, transaction and staff evidence<\/li><li>identify policy and service standards<\/li><li>interview internal stakeholders<\/li><li>assess customer contribution without blaming<\/li><li>identify process versus individual failure<\/li><li>document reasoning<\/li><li>manage incomplete evidence<\/li><li>make proportionate decisions consistently.<\/li><\/ul><p class=\"ccr-work\"><strong>Workshop:<\/strong> Investigate a complaint case and write a reasoned finding.<\/p><\/div><\/div><div class=\"ccr-m\"><div class=\"ccr-mh\"><div class=\"ccr-mn\">3<\/div><strong>Resolution, Service Recovery and Communication<\/strong><\/div><div class=\"ccr-mb\"><p><strong>Why this module matters:<\/strong> The most expensive remedy is not always the best recovery. Customers often need clarity, ownership and prevention as much as compensation.  Participants learn to:<\/p><ul><li>distinguish correction, remedy and goodwill<\/li><li>set resolution authority<\/li><li>choose proportionate recovery options<\/li><li>manage refunds\/replacement\/service redo conceptually<\/li><li>explain decisions clearly<\/li><li>apologise effectively where appropriate<\/li><li>avoid overpromising<\/li><li>communicate rejected requests respectfully<\/li><li>agree next steps and timelines<\/li><li>close the loop with the customer.<\/li><\/ul><p class=\"ccr-work\"><strong>Simulation:<\/strong> Choose and communicate recovery options for five service failures.<\/p><\/div><\/div><div class=\"ccr-m\"><div class=\"ccr-mh\"><div class=\"ccr-mn\">4<\/div><strong>Escalation, Complex Complaints and Formal Responses<\/strong><\/div><div class=\"ccr-mb\"><p><strong>Why this module matters:<\/strong> Some complaints carry safety, legal, regulatory, fraud, discrimination or reputational implications and require a different response path.  Participants learn to:<\/p><ul><li>define escalation criteria<\/li><li>recognise high-risk complaint themes<\/li><li>transfer ownership without abandoning the customer<\/li><li>manage executive and social-media escalations<\/li><li>coordinate legal\/compliance input where needed<\/li><li>maintain confidentiality<\/li><li>prepare formal written responses<\/li><li>manage repeated\/vexatious contact proportionately<\/li><li>preserve records<\/li><li>distinguish internal complaint handling from external dispute resolution.<\/li><\/ul><p class=\"ccr-work\"><strong>Workshop:<\/strong> Build an escalation matrix and formal-response template.<\/p><\/div><\/div><div class=\"ccr-m\"><div class=\"ccr-mh\"><div class=\"ccr-mn\">5<\/div><strong>Complaint Analytics, Root Cause and Process Improvement<\/strong><\/div><div class=\"ccr-mb\"><p><strong>Why this module matters:<\/strong> A complaints team that resolves the same failure every week is treating symptoms rather than improving service.  Participants learn to:<\/p><ul><li>design useful complaint categories<\/li><li>distinguish volume from severity<\/li><li>track repeat causes<\/li><li>analyse complaint journey and handoffs<\/li><li>use Pareto\/root-cause methods<\/li><li>identify systemic issues<\/li><li>assign process-owner actions<\/li><li>measure recurrence after changes<\/li><li>balance speed and quality KPIs<\/li><li>review the complaints system itself for effectiveness.<\/li><\/ul><p class=\"ccr-work\"><strong>Capstone:<\/strong> Present a complaint-management and service-recovery improvement plan based on a realistic complaint dataset.<\/p><\/div><\/div><div style=\"border:1.5px solid #c0d7e2;border-radius:14px;overflow:hidden;margin-bottom:44px\"><div style=\"background:#f2f8fb;padding:18px 24px\"><strong style=\"color:#224556\">Course At a Glance<\/strong><\/div><table class=\"ccr-tbl\"><tr><td style=\"font-weight:600;color:#224556;width:35%\">Format<\/td><td>Comprehensive modular curriculum, delivered flexibly<\/td><\/tr><tr><td style=\"font-weight:600;color:#224556;width:35%\">Locations<\/td><td>Multiple locations, online available<\/td><\/tr><tr><td style=\"font-weight:600;color:#224556;width:35%\">Methodology<\/td><td>De-escalation simulations, investigation cases, response writing, recovery decisions and complaint analytics<\/td><\/tr><tr><td style=\"font-weight:600;color:#224556;width:35%\">Best for<\/td><td>Customer service, CX, contact centres, branch\/frontline managers, operations, quality and escalation teams<\/td><\/tr><tr><td style=\"font-weight:600;color:#224556;width:35%\">What's Included<\/td><td>Handling flow, investigation template, recovery matrix, escalation matrix, response standard, complaint taxonomy and certificate<\/td><\/tr><\/table><\/div><h2 class=\"ccr-h\">From Individual Complaint to Closed-Loop Improvement<\/h2>\n<p>Complaint handling becomes valuable when the organisation can resolve the immediate issue and still learn from the pattern behind it. Participants build a closed-loop process that separates customer-facing recovery from the operational investigation needed to prevent recurrence.<\/p>\n<ul>\n<li><strong>Triage:<\/strong> classify urgency, vulnerability, safety, regulatory exposure and business impact so the most serious complaints are escalated early.<\/li>\n<li><strong>First response:<\/strong> acknowledge the issue, explain the next step and avoid promising an outcome before the facts are understood.<\/li>\n<li><strong>Investigation:<\/strong> reconstruct what happened using records, system data, staff input and the customer's evidence, distinguishing fact from assumption.<\/li>\n<li><strong>Resolution:<\/strong> choose an appropriate combination of correction, explanation, apology, replacement, compensation or other remedy based on the issue and policy.<\/li>\n<li><strong>Closure:<\/strong> confirm what was decided, what has been completed and what recourse remains if the customer disagrees.<\/li>\n<li><strong>Learning:<\/strong> code the cause, identify repeat themes and assign corrective action where the same failure could affect other customers.<\/li>\n<\/ul>\n<p>The course then connects complaint data to process improvement. A rising complaint count is not automatically evidence of worse service if reporting access also improved, and a low complaint count can hide customers who simply stopped trying. Participants therefore learn to read complaint volume alongside severity, recurrence, resolution time, reopen rate, customer effort and root cause, using the combined picture to decide where management attention belongs.<\/p>\n\n<div class=\"matsh-cluster-link\" style=\"margin:34px 0;padding:20px 22px;border:1px solid #d9e2ea;border-radius:12px;background:#f8fafc\"><strong>Explore the wider Sales, Customer Relations &amp; Negotiation cluster:<\/strong> <a href=\"https:\/\/matsh.co\/en\/course-category\/sales-customer-relations-negotiation\/\">browse related Sales, Customer Relations &amp; Negotiation courses<\/a> to compare adjacent skills, pathways and training options.<\/div>\n<h2 class=\"ccr-h\">Common Questions<\/h2><div><div class=\"ccr-faq\"><b>How is this different from Customer Experience Strategy?<\/b><span>Customer Experience Strategy covers the entire customer journey and experience system. This course focuses specifically on complaints, recovery and learning from failure.<\/span><\/div><div class=\"ccr-faq\"><b>Is this mainly a communication-skills course?<\/b><span>Communication is essential, but the course also covers investigation, authority, documentation, escalation, analytics and process improvement.<\/span><\/div><div class=\"ccr-faq\"><b>Does it cover regulated complaints?<\/b><span>It teaches a strong general framework. Sector-specific deadlines, ombudsman routes and statutory obligations require the applicable current regulation.<\/span><\/div><div class=\"ccr-faq\"><b>Does service recovery always require compensation?<\/b><span>No. Effective recovery should match the failure and customer impact. Correction, explanation, apology, replacement, expedited service or process change may matter more than a payment.<\/span><\/div><\/div><div class=\"ccr-rel\"><a href=\"\/en\/course\/customer-experience-strategy-course\/\">\u2192 Customer Experience Strategy<\/a><a href=\"\/en\/course\/negotiation-skills-training\/\">\u2192 Negotiation Skills Training<\/a><a href=\"\/en\/course\/root-cause-analysis-training-course\/\">\u2192 Root Cause Analysis<\/a><a href=\"\/en\/course\/kpi-design-and-performance-dashboards-course\/\">\u2192 KPI Design and Performance Dashboards<\/a><\/div><div class=\"ccr-cta\"><h3>Complaint Handling Should Protect the Customer Relationship and Improve the Process That Put It at Risk.<\/h3><p>Build a complaint system that resolves fairly, learns quickly and reduces repeat failure.<\/p><div style=\"display:flex;flex-wrap:wrap;gap:14px;justify-content:center\"><a href=\"\/en\/register\/?course=Customer+Complaint+Handling+and+Service+Recovery\" style=\"background:#fff;color:#224556;font-weight:800;padding:14px 32px;border-radius:8px;text-decoration:none\">Register Now \u2192<\/a><a href=\"\/en\/upcoming-courses\/?course=customer-complaint-handling-service-recovery-course\" style=\"color:#fff;padding:14px 32px;border-radius:8px;font-weight:700;text-decoration:none\">View All Dates<\/a><a href=\"\/en\/contact-us\/?type=inhouse&amp;course=Customer+Complaint+Handling+and+Service+Recovery\" style=\"color:#fff;padding:14px 32px;border-radius:8px;font-weight:700;text-decoration:none\">In-House for My Team<\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Handle customer complaints consistently through de-escalation, investigation, fair resolution, service recovery, escalation, documentation, complaint analytics and root-cause improvement.<\/p>\n","protected":false},"featured_media":10884,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"course_pillar":[392],"course-category":[388],"venue":[],"class_list":["post-10406","course","type-course","status-publish","has-post-thumbnail","hentry","course_pillar-professional","course-category-sales-customer-relations-negotiation"],"_links":{"self":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course\/10406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/types\/course"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media\/10884"}],"wp:attachment":[{"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/media?parent=10406"}],"wp:term":[{"taxonomy":"course_pillar","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course_pillar?post=10406"},{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/course-category?post=10406"},{"taxonomy":"venue","embeddable":true,"href":"https:\/\/matsh.co\/en\/wp-json\/wp\/v2\/venue?post=10406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}